Saturday, August 28, 2010

So You Think You Can Return It?

One of the most common complaints received by consumer protection agencies involves the issue of returning items.  There's a perception that if you have not used the item, the tags are still on it and you have your receipt, that you can return it and get your money back. While most merchants do have reasonable return policies, consumers need to know that they do not have the legal "right" to return items (unless the item is defective--more on how to handle that will follow in a later posting).

Merchants have a variety of return policies which they develop to further the goal of making their business profitable. However, to level the playing field or to make it fair for consumers, the return policy must be posted so the consumer can determine what it is prior to purchasing the item. This can mean a sign around the register area or even a notice on the item itself. Sometimes retailers will have a liberal return policy such as 90 day return with receipt on most items, but will put a sticker on the price tag of particular items, such as Prom Gowns or Bathing Suits, that this item can not be returned at all. Some retailers who previously have had generous return policies have switched to a no-refund policy due to the difficult economic times. Many are charging a re-stocking fee for larger items and electronics.

Bottom Line--Don't lose precious dollars on items that you can't use, don't fit, or you just don't want. ALWAYS check the return policy before buying an item which you are not sure you want to keep--and see it in writing--never go on a salesclerk's verbal explanation.