Airport Shuttle Companies

Many consumers travel via air over the summer and don’t want to leave their car at the airport. One option is using an airport shuttle company.  However, some consumers have experienced problems with those companies, such as the shuttle not showing up at all or showing up so late that the consumer misses their flight. Consumers considering using an airport shuttle service should:

• Plan ahead. Take the time to check out different companies to ensure you are dealing with a reputable and reliable company.
•  Check out the company’s complaint record with local consumer protection agencies or their local Better Business Bureau.
• Research various methods of getting to the airport.  If you have several people traveling together, it may be less expensive, and reduce the travel time to the airport, to hire a private sedan service.
• Realize that if you use an airport shuttle service, you probably will be sharing the van with other passengers.  Make sure you request to be picked up in plenty of time so you can arrive at the airport within the required time before your flight leaves. Depending on the number of passengers the van will be picking up, you may need to be picked up two to three hours before you are supposed to be at the airport.
• Get a receipt for each ride on the shuttle.  If you have a problem with the service, record the reservation number, company number of the van and license number of the van before it leaves.
• When using a shuttle service for a trip from the airport to your home, make sure you are using the service you contracted with.  Many different shuttle services visit the airport and the vans often tend to look alike, especially in the dark.  If you have prepaid for the service and you accidentally get into the wrong van, you will end up paying twice.
• Make sure you take all your possessions when leaving the van.  It is often difficult to recover items left on the van.